Cancellations

If you wish to cancel your order, please contact us on 017684 86450 or marmalade@dalemain.com. As we try to process orders immediately, it may not always be possible to prevent an order from being despatched. If your order has already been despatched, you may return the items to us in accordance with our Returns Policy.

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. This only applies if the order is cancelled prior to despatch.

Returns

We will accept any goods returned unopened and undamaged for a full refund. Items damaged in transit – if you take delivery of a package from us an the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.